​OUR COMPLIMENTARY SERVICES

​Each Managed Service Package Includes the Following High Value Services

​Tech Support

​Remote tech support is included with every IT services package. On-site support is available - and the Gold and Platinum packages provide discounts for all add-on services.  Support is included during normal business hours, and after-hours support is available 24/7/365 at low fees.  Gold and Platinum plans receive steeply discounted after-hours rates.

Monitoring

​All IT service plans include basic system monitoring to ensure your systems run at optimal performance.  If a problem occurs, we'll be notified automatically and will take any necessary corrective action - often before you ever know a problem occured.  Gold and Platinum plans include quarerly audit reports to inform your team of the findings of the automated monitoring.​​.

​Cybersecurity

​All of our IT services plans come with high security support tools and features.  On the Silver plan we'll manage setting on your economy level virus protection.  The Gold plan upgrades you to a business class anti-virus and anti-malware protection.  The Platinum plan provide the highest level of cybersecurity with enterprise class anti-virus and anti-malware.

Silver

Gold

Platinum

Remote Tech Support

Onsite Support​

Onsite support is available at standard hourly service rates.​​
Onsite support is available at 10% discounted hourly service rates.
Onsite support is available at 20% discounted hourly service rates.

24/7/365 After Hours Support

Onsite support is available at standard hourly service rates.
Onsite support is available at 10% discounted hourly service rates.
Onsite support is available at 20% discounted hourly service rates.

Response Time

Next Day
Same Day
< 2Hr

Anti-Malware Protection

Economy Class
​We mange the setting on your Windows Defender
Business Class
Premuim, multi-layer 
anti-maleware protection for business systems
Enterprise Class
​World-Class, multi-layer cybersecurity protection

Anti-Virus Protection

Economy Class
​We manage the settings on your Windows Defender
Business Class
​Premuim, multi-layer anti-virus protection for business systems
Enterprise Class
World-Class, multi-layer cybersecurity protection

High Security Support Tools

Automated Monitoring

Notifies us of problems or troubling trends​ & we give your team a quarterly report​
Notifies us of problems or troubling trends​ & we give your team a quarterly report

Notifies us of problems or troubling trends​​

Anti-Virus Protection

Economy Class
​We manage the settings on your Windows Defender
Business Class
​Premuim, multi-layer anti-virus protection for business systems
Enterprise Class
World-Class, multi-layer cybersecurity protection

Asset Management

Mobile Device Support

Cloud Backup

Ad-Hoc Additions Available
Call for Pricing
Ad-Hoc Additions Available
Call for Pricing


50 GB of cloud backup storage is included

Add-on storage space is  availabe; Call for Pricing